Cancellation/Refund Policy

1. Purchases are made with the farm

Farm-Stand does not sell farm products or process payments for them. When you buy from a farm, your purchase is a contract between you and that farm, and the farm's own cancellation, refund and exchange policies apply.

2. Cancellations and refunds

Contact the farm directly to cancel an order, arrange a refund or raise a problem with a product. Their contact details are on their Farm-Stand page where they have chosen to share them. Because Farm-Stand never receives your payment, we cannot issue refunds for farm purchases.

We encourage farms to state their cancellation and refund terms clearly at the point of sale, and to treat customers fairly in line with the consumer protection law of their province or territory.

3. Complaints

Please raise complaints with the farm first. If a farm's listing is misleading, or a farm is behaving in a way that breaks our Acceptable Use Policy, tell us. We will review it and may act on the listing, but we cannot resolve disputes between you and a farm or require a farm to give a refund.

4. Events

If you register for an event we host, the cancellation terms for that event are shown when you sign up. For events run by others and promoted on Farm-Stand, contact the organiser.

5. Farm-Stand accounts

Using Farm-Stand and listing a farm are free. You can delete your account at any time from your account page, or by contacting us.

Contact us

Questions about this policy can be sent to hello@farmstandna.com.